Telecom Solutions Engineer

Virtual – San Francisco Bay Area

Overview/Job Summary:

The Solutions Engineer will focus on establishing relationships within specific lines of business of Communications Service Providers, the Client’s primary customers. By gaining a strategic position within our Service Provider customers, the candidate will help develop offerings that will drive them to embrace Client’s portfolio of service offerings that are directly linked to Service Provider’s networking, IP inter-operability, Mobile, Enterprise and IP services objectives.

The Solutions Engineer will be partially responsible for quota attainment as part of an integrated selling organization to maximize selling activities across the Client’s account base.  The Solutions Engineer will be responsible for working with a cross-functional Account Team that develops and implements sales, service and support plans for key lines of business with our Service Provider customers whose telecom sectors include wireline, wireless and CATV Multiple System Operators (MSO’s)

The Solutions Engineer will collaborate with Client’s Account team by providing technical expertise and guidance in a pre-sales circumstance.  The Account team will develop and execute account-specific plans to drive technical and bottom-line solutions (products and services) though various direct and indirect sales channels. Additionally, the Solutions Engineer will provide customers with a single point of contact for technical issues, increasing customer satisfaction and driving customer loyalty.

Candidates may work virtual or from home office, and thus may reside anywhere in the San Francisco Bay Area or surrounding communities.

Responsibilities/Key Tasks:

• Forge, shape and sustain trusted relationships with senior technical decision makers in selected operations / infrastructure organizations within the assigned account base including:
• Network Architecture and Design
• Network Deployment and Operations
• Services Deployment, Design and Architecture
• Procurement
• Advanced Services

• To help position Client as a strategic technical partner for key deployments in IP and Mobile by demonstrating an inordinate technical understanding of the customer’s technical strategies and deployment plans in IP/ Next Generation networking and mobile networking and applications.
• Lead technical discussions / solutions architecting and identify how Client’s solutions can satisfy customer needs.
• Represent the customer’s requirements to Client’s Solutions Marketing and Product Management divisions to drive necessary customized solution development.
• Solutions Engineers will assist the Account Team in achieving quota by providing pre-sales technical support with activities such as requirements analysis, product and solution presentations over the phone, online collaboration tools or in person, RFP/RFI responses and design solution documentation.
• Assist the Sales and Business Operations teams in developing quality RFP/RFI responses in addition to sales and solutions proposals
• Additionally, Solutions Engineers provide the sales team with invaluable training assistance in both formalized training and ad hoc sessions; Coordinate with the training team to provide technical assistance for all training ventures within the organization
• Explore opportunities to build vertical solutions for Service Providers (OSS, SDP, IP Interoperability, Mobile Networking and Applications) that generate incremental revenue
• Assist in obtaining product and standards approval as required
• Provide technical support when necessary with System Integrators, VAR’s and distribution channels.
• The Solutions Engineer will provide technical guidance and leadership primarily to the Account Team but also to other groups.

Qualifications and Education Requisites

• The ideal candidate has inordinate technical comprehension and expertise in carrier deployments of:
• IP networking and interoperability including current and emerging technologies and standards such as Session initiation Protocol (SIP) and Electronic Number Mapping (ENUM ).
• Service Delivery Platform (SDP) and Service Oriented Architecture deployment and standards
• Understanding of carrier and enterprise deployment of IP/Next Gen networks including networking architectures and topologies
• Understanding of IP services and technologies such as VoIP, IMS, SMS/MMS, Mobile Payments, Mobile Offers, Presence, Location, Rich Communications Services, Telepresence, and Number Portability related services.
• Knowledge of Numbering and Number Portability in telecom networks.
• Knowledge of technologies and standards in Mobile networking including 4G/LTE and WIMAX
• Knowledge of technologies and applications driving multi-media solutions including Mobile Messaging,  IMS and  Rich Communication services
• Understanding of carrier deployment of next gen mobile networks.

The ideal candidate will possess the ability to comprehend business requirements and influence customer decisions based on achievement of technical objectives. Additionally:

o The ability to determine the best strategy in selling to a customer based on the customer’s business vs. technical nature.

• 10+ years of experience as a Solutions / Sales Engineer in the telecommunications occupation.
• Advanced Sales Engineering (Pre-sales) Skills
• Intermediate Customer Technical Support Skills
• Telecommunications industry expertise across wireline, wireless and CATV MSO’s
• Ability to work with others in a team environment
• Strong presentation and facilitation skills, analytical ability, collaboration skills and professionalism

Education:

• A minimum of a Bachelor's Degree in a technical discipline. Equivalent experience and education will be considered.