Director of Service Delivery and Provisioning  (NEW as of 08.30.2019)

Must be willing to relocate to Houston.

OVERVIEW:

• The foundation of this position is establishing processes to provide consistently high levels of provisioning throughput, efficient processes, and a best in-class customer installation experience.

• The Director will manage a team and oversee all employees within the service delivery department which includes managers & front line employees.

• The role is well suited to an individual that has a passion for 1) providing an excellent customer experience, 2) who possesses superior interpersonal and leadership skills, and 3) who enjoys working as part of a team.

• In order to qualify, applicant must have current or previous Service Delivery and Provisioning experience at the DIRECTOR-level.

ESSENTIAL DUTY FUNCTIONS AND REQUISITES:

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Requisite Technical Skills

• Manage and implement processes to maximize order throughput while minimizing the order to cash interval

• Maintain metrics for all aspects of the department such as but not limited to order intervals, hit and missed due dates, scheduled revenue realization, etc.

• Identify, deploy and/or reallocate necessary resources to execute work efficiently and successfully while managing the overall health and financial budget of the projects. Find ways to reduce costs without affecting the overall customer experience, (i.e. removing paperwork from administrative tasks or removing unnecessary steps in the process.

Supervision

• Oversee employees in different stages of the delivery process, even though they may not be their direct line manager. Hold all service departments and employees within these teams accountable for carrying out the required processes and tasks and providing great customer service.

• Responsible for building partnerships and liaising with team leaders to determine services, the criteria for the delivery of those services, and how to develop solutions to any issues that arise.

Customer Satisfaction

• Establish and refine service-delivery customer experience and processes.

• The goal of streamlining the latter processes and procedures is to ensure that each customer receives the same great experience from the initial stage.

• Assess customer feedback and improving procedures accordingly to ensure that great customer service is provided at all times. Evaluate client's customers experience against a set of customer satisfaction goals and criteria.

Cost and Efficiency

• Responsible for meeting & exceeding monthly forcasted revenue goals related to orders- fulfilled and sent to billing.

• Ensure orders are processed and installed within standard intervals.

• Resolve internal, customer & off-net vendor escalations.

• Work closely with Outside Plant Construction and Network Engineering to ensure construction projects are completed within standard time frames.

• Collaborate with Sales, Pricing team and Engineering to assist in off-net vendor sourcing and product proposals.

REQUISITE EXPERIENCE/SKILLS:

• In addition to network leadership rolls, a minimum of five years of telecommunications experience in Service Delivery, Provisioning and/or network circuit design.

• Preferably current attainment or responsibility as Service-Delivery / Provisioning Manager or Director.

• Superior interpersonal and communications skills.

• Superior knowledge of communication service products, such as analog lines, SIP, PRI, HPBX, DID’s, Internet, MPLS, Data transport, etc.

• Substantial experience in continuous-improvement initiatives throughout Infrastructure with focus on operational efficiency, service quality, and compliance

• Proven ability to implement operational metrics and translate those metrics to process improvement initiatives

• Detail oriented with strong organizational and follow-up skills.

• A BS or BA degree is NOT a requisite to be considered.

ADDITIONAL RESPONSIBILITIES:

• Superior Subject Matter Expertise in Service Delivery and Provisioning.

• Comprehends complex technical telecommunications and/or IT components with ability to determine how each component impacts the whole network.

• Understands advanced and emerging technologies and their impact on existing architecture and business/service offerings.

• Understands various architectures and configurations, and ability to determine strengths and weaknesses of competing alternatives.

• Superior knowledge of maintenance, network operations centers (NOCs), repair, and network planning processes.

• Must be resourceful, versatile, flexible and be committed to diversity.

• Superior communication skills at all levels of an organization.

• Ability to view network issues from a strategic perspective yet be able to prioritize delivery to meet tactical goals.

• Superior leadership, coaching, behavioral reinforcement, organization, and analytic skills.

• Be a team player who performs in situations requiring a high-level of collaboration and empathy for both superiors and team members.

Telco Detail/DEC Engineer    (on-going)

Telco Detail, Design, Estimating, Engineering and Construction

Sacramento CA and Dallas TX

     This exceptional career Telco/Telecom/Detail Design, Engineering and Construction opportunity is a permanent position for a tenured telecom and central office construction organization.
     The opportunity is with a well-established client whose entrepreneurial CEO has almost thirty years of construction and installation experience of telecom central office and regional switching centers, cellular sites and CATV headends.

     Their market footprint includes the Western USA and Texas.

SUMMARY:
For telecommunications Central Offices, Regional Switching Centers and attendant DC Power Plant, the DEC Engineer prepares in-house material lists and customer-job estimates for RFPs after performing site surveys, engineering and costing of the project for the customer.

DUTY DESCRIPTION
•    Respond to customer inquiries, attend customer site surveys, and compose in-house estimates, SOWs and RFPs,
•    Extensive experience with installation and operation of inside plant, central offices, transport regional switching centers,

•    Familiarity with Telecordia and TP Standards.
•    Extensive knowledge of central-office DC-power plant that includes batteries, site-builds, racking, and network transport equipment.
•    Interact  with  project managers  and  purchasing department to determine  costs,
•    Analyze  blueprints,  construction  drawings  and  other  documentation  to  prepare  time, materials, and labor estimates.
•    Confer with customer technical staff, owners, contractors and subcontractors
•    Coordinate with employer CEO in staffing or sub-contracting, planning, organizing, and scheduling,
•    Maintain a directory of suppliers, contractors and subcontractors in company database.

REQUISITE EXPERIENCE

Minimum five years of experience in the telecommunications switching or central-office environment including design, sourcing and/or material requisition.
•    Experience with DMS or 5ESS central office installation or project management, site conditioning, DC power plant and UPS, batteries, battery chargers and rectifiers, common-systems, and transport facilities. 
•    Common Telecom Manufacturer equipment certifications.

Key words: telco, telecom engineer, network engineer, telco engineering, DC-power, DC power plant, central office, DEC engineer, inside plant, ISP, estimating,  telco equipment engineer, detail engineer, CO project management, material requisition, material list, SOW, RFP, RFQ, DMS, 5ESS

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Regional Sales Manager – Public Switched Network / DC Power

California

       This is a genuine long-term career opportunity for Sacramento Metro telecom technical sales professionals familiar with Central Office and/or Public Switched Network  infrastructure.

       Assuming you are an ambitious telecom technical professional, please consider joining a growing telecom new-construction organization with operations in Northern and Southern California. To learn more, please call Randy at 530-405-1100

SUMMARY of OPPORTUNITY

• Pre-sales, sales engineering and technical-solutions support to customers, sales and field staff.

• Perform technical sales presentations, site surveys and other pre-sales efforts.

• Provide engineering design support for complex IP, PSN and DC Power solutions,

• Seek new sales opportunities

• Maintain currency of new technology and industry trends.

• Respond to and preparation of Requests for Proposals.

• Interact with Project Management and Purchasing as necessary.

• Assist in occasional diagnostics and resolution of technical issues associated with customer networks

• Veterans Preference; previous military service a plus 

REQUISITE EXPERIENCE AND EDUCATION
       Technical AS or BS degree, military technical training or equivalent experience

• Knowledge of operation of Uninterruptible Power Systems (UPS)

• Substantial experience in the telephone equipment system environment and/or CATV industry including engineering and installation of Ironwork, Site Conditioning, DC Power including batteries, BDFBs, Common Systems, Transport/Facilities, Fiber transport, Digital Switching & DACS, and AC wiring.

• Experience in Central Office installation environment,

• Experience in DC Power installation, including -48VDC Power Plants and 2 to12VDC batteries.